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This Agreement sets out the terms upon which Tawaff International Journey Sdn Bhd [Company No: 202301049280 (1543194-P)] agrees to enable Partner to make the tawaff.com Platform and the tawaff.com Service available to Guests.
By registering and signing up to the Tawaff International Journey Sdn Bhd Partner Program and/or making the tawaff.com platform available in any way, Partner hereby agrees, acknowledges and accepts to be bound by the agreement.
If Partner does not agree with the provisions of the agreement, Partner should not continue to make the tawaff.com platform available in any way.
This Agreement is entered into between:
i. Tawaff International Journey Sdn Bhd [Company No: 202301049280 (1543194-P)], a company incorporated under the laws of Malaysia and having its registered address at No 192, 3rd Floor, Jalan Changkat Thambi Dollah, 55100 Kuala Lumpur (“Tawaff International“), the Umrah and Hajj package booking service aggregator, and
ii. Partner, whose details are set out in the Partner Information (“Partner“), the provider of Umrah & Hajj package.
This Agreement may be amended or supplemented by Tawaff International by giving notice to Partner of any material changes at any time. The revised version will be deemed to have been accepted by Partner in consideration of Partner’s ongoing benefits under this Agreement unless Partner serves notice to terminate this Agreement.
These General Partner Terms form part of the Tawaff International Journey Sdn Bhd Partner Agreement. This Agreement is made up of these General Partner Terms and any other documents referenced in them. If there is a conflict between any of these documents, it should be resolved by applying the documents in that order (prevailing document first).
The following definitions are used in these General Partner Terms:
TERM | DEFINITION |
---|---|
Affiliate | means, in relation to a party, any other entity which directly or indirectly has Control, is under the Control of, or is under direct or indirect common Control with that party from time to time. |
Agreement | means the agreement described in Clause 1.1 of these General Partner Terms. |
Applicable Law | means any law applicable to a party’s performance of the Agreement in any relevant jurisdiction, including all applicable:
|
Business Day | means a day other than a Saturday, Sunday or a public holiday in Malaysia. |
Confidential Information | means all information (however recorded or disclosed) related to a party (or its Affiliates) that is marked as confidential or would otherwise be regarded as confidential by a reasonable business person, including information relating to the business affairs, suppliers, market opportunities, operations, product information, know-how, designs, processes, trade secrets or software of that party (or its Affiliates) and Tawaff International Materials. |
Control | means the direct or indirect power to determine the management and policies of an entity or the composition of its board of directors or equivalent body, whether through the ownership of shares, by contract, or otherwise. |
Controller | means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data. |
Data Subject | means any natural person who can be identified, directly or indirectly, on the basis of Personal Data, including but not limited to Guests and Visitors. |
Force Majeure Event | means, for either party, an event or circumstance which is beyond the reasonable control of that party and prevents it from performing its obligations under this Agreement. Force Majeure Events do not include events or circumstances caused by:
This definition is not intended to limit or exclude any statutory definitions of force majeure that may apply under Applicable Law. |
Fraudulent Reservation | means a Reservation:
|
Guest | means a user of the tawaff.com Platform who has made and used a Reservation for Umrah or Hajj package. |
Incident | means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to:
|
Insolvency Event | means the occurrence of any of the following events in respect of a party:
|
Intellectual Property or IP | means all rights, title and interest in:
|
Integration & Service Information | means any documentation or information provided by Tawaff International to Partner in respect of technical and operational elements of this Agreement (as may be updated or amended by Tawaff International from time to time), including the integration and interface of the tawaff.com Platform and the Partner Platform and the Tawaff International Service and instructions in relation to customer facing materials. |
Losses | means all losses, liabilities, damages, costs, expenses (including reasonable legal fees) and the costs of investigations, litigation, settlement, payments, interest, penalties, and fines. |
Materialized Transaction | means a Reservation which has resulted in the provision of Umrah or Hajj Package (as confirmed to Tawaff International by the provider of the Umrah & Hajj Package) and receipt by Tawaff International of the Agency Commission, and excludes Fraudulent Reservations. |
MOTAC | means Malaysia’s Ministry of Tourism, Arts and Culture. |
Operations & Transactions Fee | has the meaning given in Clause 17 (Tawaff International Fee and Payment). |
Partner | means Travel agents (including their branches and appointed agents) providing Umrah & Hajj packages. |
Partner Centre | means an extranet operated by Tawaff International, which allows Partner to monitor aspects of the parties’ relationship under this Agreement and to make certain communications with Tawaff International. |
Partner Group | means Partner and each of its Affiliates from time to time. |
Partner Information | means the information provided by Partner on the Partner Registration Form and/or in the Partner Centre (if there is any conflict between the Partner Registration Form and the Partner Centre, the information in the Partner Centre shall prevail). |
Partner IP | means all IP owned or licensed (excluding the Tawaff International IP) by Partner or a Partner Affiliate. |
Partner Platform | means any website, communications and/or app controlled by Partner and specified in the Partner Information through which the tawaff.com Platform is made available to Partner’s customers. |
Partner Registration Form | means the online sign-up and registration form completed by Partner for the Tawaff International Partner Program. |
Personal Data | means any information relating to a Data Subject, such as (without limitation) name, credit card details, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, and includes the meanings of equivalent terms pursuant to Technology and Data Laws, such as personal information (PI) and personally identifiable information (PII). |
Personal Data Protection Act | means the Personal Data Protection Act 2010, gazetted by the Malaysian Government in June 2010, an Act that regulates the processing of personal data in regards to commercial transactions. |
Personnel | means either party’s employees, officers or directors. |
Process, Processed and Processing | means any operation or set of operations which is performed on Personal Data, whether or not by automated means, such as the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. |
Processor | means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of a Controller. |
Regulator | means a government department or regulatory, statutory and other body which, under Applicable Law, is entitled to regulate or investigate the matters dealt within this Agreement or the parties to this Agreement, including any competent independent public authority tasked with the monitoring and enforcement of compliance with Technology and Data Laws. |
Reservation | means Umrah or Hajj Package booking made through the tawaff.com Platform. |
Tawaff International Journey Sdn Bhd Partner Program | means the program through which Tawaff International agrees to make the tawaff.com Platform available to Partner. |
Tawaff International Brand Standards | means Tawaff International’s brand guidelines as made available to Partner from time to time. |
Tawaff International Fee | means the amount received by and settled with Tawaff International from the Partner for each Umrah or Hajj Package reservation made through tawaff.com platform. |
Tawaff International Compliance Requirements | means Appendix 1 that is attached to, and forms part of, these General Partner Terms. |
Tawaff International Group | means Tawaff International Journey Sdn Bhd, and its Affiliates from time to time. |
Tawaff International IP | means all Intellectual Property owned, developed or licensed by (or on behalf) Tawaff International or a Tawaff International Affiliate, including the IP identified in Clause 7.1 (Tawaff International IP Ownership). |
Tawaff International Materials | means such data, content and other information made available in the preparation and performance of this Agreement, including through the tawaff.com Platform (e.g. rates and availability for Travel Packages). |
tawaff.com Competitor | means any competitor of Tawaff International Journey Sdn Bhd or its Affiliates that is offering comparison and/or reservation services (e.g. an online travel agent, tour operator, meta-platform) in relation to Umrah and Hajj packages (e.g. Accommodation, flights, travel insurance products, rental cars, rides or attractions). |
Tawaff International Security, Privacy and Processing Requirements | means Appendix 2 that is attached to, and forms part of, these General Partner Terms. |
Tawaff International Service | means services operated by Tawaff International to support the use of tawaff.com Platform and the associated Travel Package reservations process. Unless otherwise indicated, the Tawaff International Service includes the transmission of the relevant Reservation details to the providers of Umrah & Hajj Packages, sending the subsequent confirmation to the Guests as applicable and all customer service-related issues and questions in respect of Tawaff International Service and/or tawaff.com Platform. |
tawaff.com Platform | means the parts of the online travel reservation related system that are controlled by Tawaff International and through which Tawaff International Materials are made available to Partner under this Agreement. The form(s) of the tawaff.com Platform is notified to Partner during the Tawaff International Journey Sdn Bhd Partner Program registration and sign-up process or as later selected or requested by Partner in the Partner Center. |
Technology and Data Laws | means any Applicable Law relating to the provision of digital services and the protection and use of information and data (including but not limited to rules regarding information security, the Processing of Personal Data, the protection of privacy, the use of device-related information, the operation of digital marketplaces and platforms, and the use of information for marketing purposes), applicable to one or both of the parties, as may be amended or replaced from time to time. |
Third Party Platform | means any third-party search engine, website, app, platform, forum, service, tool or other device. |
Travel Package | means any form of paid Umrah & Hajj related service or amenity including Accommodation, car rental, travel insurance products, flights, rides or attractions available for reservation through or enabled by the tawaff.com Platform. |
Taxes | means any national, governmental, provincial, state, municipal or local taxes, levies, imports, duties, (sur)charges, fees and withholdings of any nature imposed by any governmental, fiscal or other authority, including SST, sales and use tax, or other similar taxes. |
Visitor | means a person who accesses the Partner Platform and/or tawaff.com Platform. |
In these General Partner Terms:
The parties agree on a non-exclusive basis that Partner may make the tawaff.com Platform and/or Tawaff International available to Visitors, the terms of this Agreement and subject to completion of the works to enable the integration.
Tawaff International will:
in accordance with the Integration & Service Information in all material respects.
tawaff.com reserves the right to amend the form of tawaff.com Platform or remove the tawaff.com Platform upon notice to Partner (which may be via the Partner Centre). Partner is deemed to have accepted the amended tawaff.com Platform upon continued use of the tawaff.com Platform unless Partner serves notice to terminate this Agreement.
Partner will:
Each party represents and warrants to the other that, at all times:
Except as otherwise expressly provided in this Agreement, neither party makes any representation or warranty, whether express or implied, in connection with the subject matter of this Agreement and hereby disclaims any and all implied warranties, including:
Tawaff International (or its licensors) will retain ownership of all IP in the tawaff.com Platform, the tawaff.com Materials, the tawaff.com Service, the Integration & Service Information and any parts of the Partner Platform developed by Tawaff International.
Partner (or its licensors) will retain ownership of all IP that it (or any licensor) contributes to the Partner Platform.
Tawaff International grants to Partner (or, where relevant, will ensure the grant of) a worldwide, revocable, royalty-free, non-exclusive, non-assignable license to use the Tawaff International IP solely to the extent and for the purpose of distribution of tawaff.com Platform via the Partner Platform, receipt of tawaff.com Service and exercise of Partner’s rights and obligations under this Agreement.
Unless expressly agreed in writing by Partner and Tawaff International, Partner may not sublicense the rights granted to it under this Clause, whether to allow connection to tawaff.com Platform or use of Tawaff International Materials, or for any other purpose (such as price/availability comparison or (meta) search).
Partner may only use Tawaff International Materials to make tawaff.com Platform available on the Partner Platform. Partner will not directly or indirectly integrate, combine or otherwise make Tawaff International Materials (or any part thereof) available with its own content and/or the content of any Tawaff International Competitor. Partner will not amend or create derivative works based on or derived from Tawaff International Materials other than as strictly necessary for the operation of the Partner Platform as contemplated by this Agreement.
Partner grants to Tawaff International (or, where relevant, will ensure the grant of) a worldwide, revocable, royalty-free, non-exclusive, non-assignable and sub-licensable license to use the Partner IP solely to the extent and for the purpose of Tawaff International’s distribution of tawaff.com Platform via the Partner Platform, the delivery of Tawaff International Service and the exercise of Tawaff International’s rights and obligations under this Agreement.
Each party will (and will procure that all relevant third parties will) promptly execute and deliver all documents and perform all acts required to give full effect to the assignments, licenses and other rights granted in this Clause.
Neither party may use the IP of the other party (including in any advertising or publicity material) other than in accordance with Tawaff International Brand Standards, any other Integration & Service Information and prior written consent pursuant to Clause 11.4, for which e-mail shall suffice.
Each party (the “Indemnifying Party“) will be liable to, and will compensate, indemnify and hold the other party (and in Tawaff International’s case, each of its Affiliates) (the “Indemnified Party“) harmless for and against any Losses awarded against the Indemnified Party pursuant to any claim from any third party in respect of infringement of the third party’s IP by the Indemnifying Party. Any claim under this Clause shall be conducted in accordance with Clause 12.5.
The Tawaff International Materials may include data, content or information sourced from other companies in the Tawaff International Group (“Tawaff International Group Supply“).
If the parties agree upon Tawaff International Group Supply, then the Tawaff International Group company to which the relevant Tawaff International Materials relate is an intended third party beneficiary of rights under this Agreement. The relevant Tawaff International Group company will be entitled to enforce all relevant terms of this Agreement as they relate to its Tawaff International Materials. For that purpose, references to Tawaff International shall be interpreted to include the relevant Tawaff International Group company, and relevant rights, limitations and exclusions of liability of Tawaff International apply equally to the applicable Tawaff International Group company with respect to its Tawaff International Group Supply.
Upon request, Partner will display the applicable Tawaff International Materials in accordance with the branding requirements of the relevant Tawaff International Group company.
The parties will comply with the Tawaff International Security, Privacy and Processing Requirements, as attached to these General Partner Terms.
The parties will comply with Tawaff International’s Compliance Requirements.
Each party will:
Provided the recipient is subject to similar confidentiality obligations as set out in this Agreement, Clause 11.1 does not restrict:
Clause 11.1 does not apply to Confidential Information that:
Unless required to do so by Applicable Law, Partner will not issue any press release or announcement about the existence or operation of this Agreement, without Tawaff International’s prior written consent for which e-mail will suffice. Partner agrees that Tawaff International may issue a press release or announcement about its relationship with Partner under this Agreement.
Subject to Clause 12.3, the maximum liability of a party for all claims whether in contract, tort (including negligence), breach of statutory duty or otherwise made against such party by the other party under or in connection with this Agreement in a year will not exceed the greater of: (a) in the preceding calendar year up to RM100,000, and (b) RM100,000.
The mutual liability cap at Clause 12.2 shall not apply to:
Each party will take reasonable steps to mitigate its Losses incurred in connection with the Agreement.
Where either party is required to indemnify the other party in connection with a third party claim, the Indemnified Party will:
Unless agreed otherwise, this Agreement will commence on the date of last signature and continue until terminated in accordance with its terms.
Either party may terminate this Agreement with immediate effect at any time by giving the other party written notice.
If Tawaff International considers that Partner is in material breach of this Agreement, then Tawaff International will be entitled to suspend the availability of tawaff.com Platform and/or, upon notification to Partner of the material breach, its obligation to pay any Partner Commission or other amount under this Agreement (such that Partner’s entitlement to receive payment will not accrue during the period of suspension).
In the event of a termination of this Agreement, the parties agree to honour any Reservations made before the termination date and, for this purpose, shall continue to comply with all obligations in this Agreement which are reasonably necessary for the purpose of honouring such Reservations.
Upon termination of this Agreement, Partner will:
Termination or expiry of the Agreement will not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination.
Any provision of this Agreement which expressly or by implication is intended to continue in force after termination or expiry will remain in full force and effect, including this Clause and Clauses 7 (Intellectual Property except 7.3, 7.6 and 7.7), 8 (Tawaff International Group Supply), 9 (Data Protection and Security), 11 (Confidentiality and Publicity) and 12 (Liability).
Subject to the remainder of this Clause, neither party is permitted to assign, transfer, novate or subcontract the benefit of this Agreement, or to subcontract its obligations under it, without the other party’s prior written consent (not be unreasonably withheld or denied).
Tawaff International may, without Partner’s consent, assign, transfer, novate or sub-contract its rights and obligations under this Agreement to: (a) any Affiliate of Tawaff International from time to time, or (b) to any purchaser of the business undertaking of Tawaff International to which this Agreement relates. At the request of tawaff.com, Partner will promptly execute all documents required to give effect to such transaction.
Tawaff International may, without Partner’s prior consent, subcontract the performance of administrative or other functions related to the operation of Tawaff International’s business generally.
The parties will remain responsible for all the acts or omissions of subcontractors as if they were the acts or omissions of that party.
If the original English version of this Agreement has been translated into other languages, the translated version of the English language Agreement is provided as a courtesy and office translation only. Partner cannot derive any rights from the translated version. In the event of a dispute about the content or interpretation of this Agreement or in the event of a discrepancy between the English version and any other language version of this Agreement, the English language version will prevail. The English version only will be used in any legal proceedings.
Each party will bear its own costs and expenses in connection with the entering into, execution and performance under this Agreement (including in respect of the integration and connection of tawaff.com Platform to the Partner Platform).
Except where provided otherwise in this Agreement, any change to this Agreement must be agreed in writing and signed by an authorized representative of each party or via exchange and confirmation online (including via e-mail or in the Partner Centre).
Neither party will be liable for a breach of or liability under this Agreement caused by a Force Majeure Event. Each party undertakes to notify the other party promptly should a Force Majeure Event occur and impact the performance under this Agreement. The party whose performance of obligations is impacted by the Force Majeure Event shall use reasonable efforts to mitigate the impact of the Force Majeure Event. As soon as the Force Majeure Event resolves, the prevented party shall promptly resume operations.
Nothing in this Agreement prevents either party from making any application to a court to obtain an interim remedy (including an injunction) for any threatened or actual breach of this Agreement.
unless otherwise specified between the parties.
Hand delivered and mailed notices will be deemed to have been given as follows:
If any Clause (or part of a Clause) in this Agreement is unenforceable, invalid or illegal for any reason, the other Clauses of this Agreement will remain in force as if they had been executed without the offending text appearing in this Agreement (and the offending text will be deemed to be substituted with drafting that has the closest effect and is enforceable).
No delay or omission by either party to exercise any right or remedy provided for by law or under this Agreement will operate to waive, limit or otherwise affect that right or remedy.
Nothing in this Agreement is intended to, or will be deemed to: (a) establish any partnership or joint venture between Tawaff International and Partner, or (b) make one party the agent of the other. Neither party has the authority or power to bind, create a liability for, or enter into any commitments for or on behalf of, the other party.
This Agreement constitutes the whole and only agreement between the parties relating to its subject matter and supersedes and excludes all prior agreements or arrangements made between them that relate to it. This Agreement shall prevail over any inconsistent terms or conditions contained or referred to in any Partner purchase order, confirmation of order, acceptance of a quotation or specification, or any terms implied by law, trade custom, practice or course of dealing.
This Agreement is not intended to, and does not, give any person, corporate or unincorporated body (whether or not having separate legal personality) who is not a party to it any rights to enforce any provisions contained in it except for: (a) Tawaff International Affiliates, who shall be entitled to enforce any rights expressed as benefiting them; and (b) any other provisions which expressly provide for enforcement by a third party.
Unless Applicable Law requires otherwise, this Agreement may be agreed and/or executed through online processes pursuant to Clause 16.3 or using electronic signatures. This Agreement may also be executed in one or more counterparts. Each counterpart will constitute an original and together they will constitute a single agreement. If an effective date has not been stated within this Agreement, it will come into effect on the date that the last party signs it or indicates acceptance through online processes.
All disputes or claims arising in connection with this Agreement will be subject to the exclusive jurisdiction of the Court of Malaysia.
This Agreement, and any matter, claim or dispute arising in connection with it, will be governed by Malaysian law.
% | Type of purchase |
---|---|
3% of total package value | For Umrah or Hajj package booked online by Guests via tawaff.com. |
17.1 The 3% Operations & Transaction (O&T) fee shall be invoiced to Partner upon Guests making their online booking for Umrah or Hajj package via tawaff.com.
This Appendix forms part of the General Partner Terms. If there is a conflict between this Appendix and the remainder of the General Partner Terms, it should be resolved in favour of this Appendix.
1.1 In relation to the execution and performance of this Agreement, each party, its Personnel and its agents and other representatives has and will:
any gift, payment, reward, consideration, advantage or benefit of any kind which would, or could reasonably be construed as, bribery or an illegal or corrupt practice; and
2.1 In connection with their performance of and remuneration under this Agreement, each party, its Personnel and its agents and other representatives will pay in full all Taxes that are lawfully due from it in any jurisdiction(s) in which it operates, and will not:
3.1 Each party represents and warrants that, for the term of this Agreement, it is not:
3.2 Neither party will take any action that would breach (and not take any action that would place the other party in breach of) applicable sanctions.
4.1 Each party represents and warrants that, for the term of this Agreement, it complies with all Applicable Laws concerning employment rights, human rights, non-discrimination and modern slavery, and in particular does not hold any person in slavery or servitude, or arrange or facilitate the travel or stay of another person with a view to that person being exploited.
5.1 The parties represent and warrant that, for the term of this Agreement:
5.2 Partner represents and warrants that, in respect of the bank account to be used in connection with this Agreement (“Bank Account“):
6.1 Each party will, for the term of this Agreement, implement reasonable internal measures (including policies, procedures, compliance audits and training) intended to ensure that it (and its Personnel) does not breach the obligations set out in these Tawaff International Compliance Requirements.
7.1 Partner agrees to complete and provide to Tawaff International, or any advisor to Tawaff International, any requested screening or re-screening questionnaires and/or associated documents.
7.2 Partner will immediately notify Tawaff International in the event of any actual or suspected breach of these Compliance Requirements by Partner, its Personnel or its agents or other representatives.
This Appendix forms part of the General Partner Terms. If there is a conflict between this Appendix and the remainder of the General Partner Terms, it should be resolved in favour of this Appendix.
The parties acknowledge and agree on the following:
The parties acknowledge and agree on the following:
The parties acknowledge that the integrations chosen by Partner do not create any joint controllership between the parties, even in relation to the collection of Personal Data through such integrations, due to the technical features thereof. As a result, Tawaff International acts as sole Controller for the collection and further Processing of such Personal Data carried out through or thanks to such integration. Partner undertakes not to (seek to) intercept any Personal Data Processed in such a way.
in either case whether such consent is granted by the Data Subject’s or Guest’s separate access to tawaff.com Platform or any channel other than the Partner Platform.
Partner shall implement measures in a manner that it meets all requirements under Technology and Data Laws in relation to this Agreement and performance thereof. Partner shall employ procedures to monitor its compliance with Technology and Data Laws. Partner shall not Process the Personal Data in a manner that may be detrimental to the reputation of Tawaff International or have any other negative effect on Tawaff International.
When Processing Personal Data as Controller in the context of performance of this Agreement, Partner shall ensure:
Each party shall, at its own cost, provide all reasonable cooperation, assistance and information to enable the other party to comply with its obligations under Technology and Data Laws, including assisting the other party with the following:
Each party shall implement and maintain technical and organizational measures appropriate to the risks to ensure the security (including the integrity, confidentiality, availability and continuity) of the Personal Data it Processes in the context of this Agreement, the Confidential Informati
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